Privacy policy

BTTR DYZ Privacy Policy

Last updated: September 2025

This Privacy Policy describes how BTTR DYZ (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.bttrdyz.com (the “Site”) or otherwise interact with us (collectively, the “Services”).

For the purpose of this Privacy Policy, “you” and “your” refer to any individual using the Services, including customers, website visitors, and subscribers.

By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or business operations. Any updates will be posted on this page, and the “Last updated” date will be revised accordingly.

How we collect and use personal information

We collect personal information to operate our store, fulfil orders, communicate with you, and improve your experience. The information we collect depends on how you interact with our Site.

We may use your personal information to:

  • Provide and fulfil products and services

  • Communicate with you about orders, enquiries, or support requests

  • Send marketing or promotional communications (where permitted)

  • Improve our Site, products, and customer experience

  • Detect and prevent fraud or misuse

  • Comply with legal obligations and enforce our terms

What personal information we collect

Information you provide directly

When you use our Services, you may provide:

  • Contact details: name, email address, phone number, shipping and billing address

  • Order information: items purchased, order history, payment confirmation

  • Account information: login details if you choose to create an account

  • Customer support information: messages or details you provide when contacting us

You may choose not to provide certain information, but this may limit access to some features or services.

Information collected automatically

When you visit our Site, we automatically collect certain information, including:

  • Device and browser information

  • IP address

  • Pages viewed, interactions, and time spent on the Site

  • Shopping behaviour such as items viewed or added to cart

This information is collected using cookies and similar technologies.

Information from third parties

We may receive information about you from third parties, including:

  • Shopify, which powers our online store

  • MerchSprint powered by Create Apparel, which fulfils made-to-order products

  • Payment providers that securely process transactions

  • Analytics and marketing platforms that help us understand performance and reach

Any third-party information is handled in accordance with this Privacy Policy.

How we use your personal information

Providing products and services

We use your information to process payments, fulfil orders, arrange shipping, manage returns, and communicate with you about your purchases.

Marketing and communications

With your consent where required, we may send you emails about new drops, updates, or promotions. You can unsubscribe at any time using the link in our emails.

Security and fraud prevention

We use personal information to help detect, prevent, and respond to fraudulent or suspicious activity.

Customer support

We use your information to respond to enquiries, resolve issues, and improve our service.

Cookies

We use cookies to operate and improve our Site, remember your preferences, analyse traffic, and support marketing efforts.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

For more information about Shopify cookies, visit:
https://www.shopify.com/legal/cookies

How we disclose personal information

We may disclose your personal information to third parties where necessary, including:

  • Service providers who help operate our business, such as payment processors, fulfilment partners, and analytics providers

  • Shopify and MerchSprint powered by Create Apparel, to run our store and deliver products

  • Marketing partners, where permitted by law

  • Legal or regulatory authorities where required

We do not sell personal information in the ordinary sense. Where advertising technologies involve “sharing” data as defined by applicable laws, you may have the right to opt out.

User-generated content

If you submit reviews or other content that is publicly visible, that information can be seen by others. We are not responsible for how third parties use information you choose to make public.

Third-party links

Our Site may contain links to third-party websites or platforms. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.

Children’s information

Our Services are not intended for children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can remove it.

Security and retention

We take reasonable steps to protect your personal information, but no system is completely secure. Information is retained only as long as necessary to fulfil orders, provide services, comply with legal obligations, and resolve disputes.

Your rights

Depending on your location, you may have rights to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Opt out of marketing communications

  • Restrict or object to certain processing activities

To exercise these rights, contact us using the details below.

International users

Your personal information may be stored or processed outside Australia, including in countries where our service providers operate. We take steps to ensure appropriate safeguards are in place.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: contact@bttrdyz.com